After you record service, the notice appears in the tenant's portal. Their answer is written back on the notice with the date and time.
Who this is for: letting agencies, landlords and tenants.
Notices & service: status, served date, hold and the tenant’s answer.
The acknowledgement and the receipt sent to both sides.
What you are deciding
What the tenant's answer means for the increase.
Your options
- Accepted. The new rent starts on the date in the notice.
- Queried. The tenant has a question; answer it on the notice.
- Referred. The tenant has applied to the tribunal. The file goes on legal hold.
- No answer. Without a referral before the start date, the new rent applies from that date.
How to do it
- Open Notices & service; the Tenant column shows each answer.
- Open a notice to read the answer and any question.
- Answer a query on the notice.
- Download the receipt from the notice if you need it.
A worked example
Kiran Patel opens the Form 4A for 4 Kersal Vale on Thursday 5 November 2026 and asks whether the new rent includes water. Kersal Lettings answers on the notice the next day. Kiran then accepts; both sides receive a dated receipt.
What Abide.Rent does for you
- Records each tenant's answer with the date and time.
- Sends a receipt to both sides.
- Opens legal hold when a tenant refers the notice.
If something goes wrong
- “You have already given your answer to this notice.”
What to do: The tenant can answer once. - “A void notice cannot be responded to”
What to do: A notice that did not take effect needs no answer. - The tenant says they cannot see the notice
What to do: Check service is recorded and that they are signed in with the email on the tenancy.
Common mistakes
- Treating an opened notice as accepted. Only the tenant's recorded answer changes it.
What to do next
Keep reading
All help articlesMore in Notices
The twelve-month protected periodGrounds 1 and 1A are not available in the first twelve months of a tenancy. Abide.Rent shows when that period ends.
Bring past notices and dates onto the recordRecord a notice you served before you used Abide.Rent, a safety record you gave the tenant on paper, or a request received long ago, each with the day it really happened.
Following a tribunal referralFrom the tenant's application to the decision: record the directions, prepare and send your statement, and keep track of an inspection or hearing.