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Abide.Rent

Terms of use

The contract for the public website and the signed-in product. Not legal advice. You remain responsible for every notice you serve.

Last updated 20 October 2026

Abide.Rent is operated by the company named under “Who we are” on this page (“we”, “us”, “our”). These terms apply to the public website and the signed-in product. They are not a substitute for advice from a solicitor.

The billing terms, the data processing terms, the privacy notice and the cookie notice form part of these terms. Creating an account, accepting an invitation or using the signed-in product is your agreement. If you do not agree, do not use the product.

1. Who we are

Abide.Rent is operated by the company named under “Who we are” on this page (“we”, “us”, “our”). Our registered details and contact address are shown there. England only. Private rented sector. We do not offer the product for Welsh, Scottish or Northern Irish housing law, and we do not claim to.

2. What these terms cover

They cover the public website and, once you create an account, the product at the app host. They also cover documents, ranges, risk scores, checklists and other output the product produces.

They do not make us a party to your tenancy, your management agreement, a tribunal referral, a possession claim, or a dispute between an agent, a landlord and a tenant. Control follows payment. Evidence does not. We stay out of other people’s disputes.

Nothing on the website or in the product is legal advice, a legal opinion, or a regulated legal service. We are not a solicitor, a barrister, a licensed conveyancer, a claims-management company, or a firm authorised by the Solicitors Regulation Authority or the Financial Conduct Authority.

A rent range, a risk score, a duty matrix, a form preview, a checklist, a guide or a review date supports your decision and records it. It is not a promise that an increase will survive, that a notice is valid, that a duty has transferred, or that a property is ready for the Private Rented Sector Database.

Check every form against the current version on GOV.UK before you serve it. The two duties that can transfer to an agent — Right to Rent and gas safety — turn on exact contract wording. A housing solicitor confirms that. We record what you tell us. We do not read your agreement.

You remain responsible for every notice you serve, every form you use, every service you record, and every registration you make. We never serve a notice, and serving is never available over the API.

4. Who may use the product

You must be at least 18 and able to form a binding contract. If you use the product for an agency or a company, you confirm that you have authority to bind that organisation. That organisation is also bound.

Agents and landlords who use the product in the course of business deal with us as businesses. Tenants, and anyone using the product wholly or mainly outside their trade, are consumers. Consumer statutory rights are not excluded. See section 13.

Paid plans and one-off packs are sold to businesses only. Before the first payment, the workspace confirms that it is buying for a business that lets or manages residential property, and gives a VAT number, a company number or a reference such as its PRS Database or deposit scheme number. Tenants never pay.

The payer owns the account. Tenants never pay. Tenant access is not a plan. A person can be a landlord and a tenant at once. We do not join those roles in an agency view, and you must not try to make us.

Keep sign-in details confidential and tell us if you think an account is compromised. You are responsible for what is done with your sign-in and by people you invite.

Documents already issued cannot be taken back. Each party keeps their own copy. Legal hold overrides everything: anything attached to a live notice, tribunal referral or possession claim stays readable on any plan, including after a failed payment. That is not a licence to keep using paid features without paying.

We may suspend or restrict an account that we reasonably believe is being used for fraud, to serve a notice by API, to probe another person’s separate role, or otherwise in breach of these terms. Legal hold still applies to records that are already on a hold.

6. Your data and your promises

When you put other people’s personal data into the product, you are the controller of it and we process it for you under the data processing terms. You confirm that:

  • the data you enter is accurate and complete to the best of your knowledge;
  • you have a lawful basis to put other people’s personal data into the product (including tenants, landlords and staff), and you have told them what your privacy notice requires;
  • you will not upload special-category data we have not asked for;
  • you will not use the product to generate a notice you have not reviewed;
  • you will not present our output as legal advice or as our opinion of a specific tenancy.

If the data is wrong, the output is wrong. A notice that never took effect can be served again. You lose the two months’ notice — and longer if nobody spots the defect until the tribunal. That loss sits with the person who served the notice, not with us.

7. What the product does not do

  • It does not serve or post a notice, and serving is not an API route.
  • It does not file a tribunal application or pay the tribunal fee.
  • It does not register a property on the Private Rented Sector Database. There is no public API planned for that register.
  • It does not connect to any CRM yet. Connectors are planned. Alto has no open API.
  • It does not transfer a legal duty. Only Right to Rent and gas safety can transfer, and only in writing. Everything else stays with the landlord.
  • It does not price a property from tribunal decisions. Decisions show risk. The range comes from lettings you have achieved, checked against official averages (ONS PIPR).
  • It does not invent testimonials, street-level comparables, or a check against a register that is not open.

8. Public data and editorial content

Tribunal figures use public sector information licensed under the Open Government Licence v3.0. Contains public sector information licensed under the Open Government Licence v3.0. That licence is not a promise that the data is complete, current, or enough to price a property.

Each guide shows the date it was written or last reviewed, because housing-law copy goes out of date. A date is not a warranty. Do not treat a blog post or a checklist as the Act.

9. Acceptable use

You must not:

  • misuse the website or product, including by introducing malware or attempting unauthorised access;
  • scrape, harvest or republish the tribunal data or another user’s records, except to export your own copies as the product allows;
  • use output to mislead a tenant, a landlord, a tribunal or a local authority;
  • serve a notice, or claim we served one, when we did not;
  • copy the product or our editorial content except as these terms allow;
  • use the website or product for anything that is unlawful in England and Wales.

10. Intellectual property

We and our licensors own the website, the product, the design and the editorial copy. You receive a limited, revocable, non-exclusive licence to use the product for your own tenancies and agency work while your account is entitled to it.

You keep ownership of the data you put in. You allow us to host, process, display and back up that data only to provide the product, to comply with the law and to keep a legal hold. That permission continues for records on a legal hold.

Your copies of documents already issued remain yours. We do not claim copyright in a statutory form owned by the Crown.

11. The free trial, fees and billing

The billing terms set out the detail. In short:

  • The free trial lasts 30 days from sign-up, includes everything in Portfolio and needs no card. We do not charge you when it ends.
  • After the trial, Portfolio is £8.99 a month including 3 properties, then £2.00 for each extra property (£1.00 from the 21st). Paying yearly saves 30%.
  • Or stay on Solo, which is free for 1 property. On Solo, a new rent increase or evidence bundle is a one-off pack: £29 for a rent increase, £120 for an evidence bundle.
  • Portfolio is paid by card, in advance, and renews automatically each month or year until you cancel. The amount follows the number of properties on the working list; the base price covers the first three.
  • If a payment fails you have 14 days’ grace. After that the account moves to Solo. Nothing is deleted, and anything under legal hold stays readable.
  • You can cancel at any time. Cancelling takes effect at the end of the period you have paid for; then the account moves to Solo.
  • We do not refund part of a period, except where the billing terms or the law say so.
  • We give at least 30 days’ notice of a price change, which applies from your next renewal.
  • No VAT is charged. Abide.Rent is sold to businesses only, and a UK business accounts for any VAT under the reverse charge.

12. Changes to the product and these terms

We may change the product, withdraw a feature, or correct a form when GOV.UK changes it. We may change these terms. We will post material changes on this page with a new date and email account owners at least 30 days before a change that affects what you pay or what the product does for you. A change that increases a consumer’s liability does not bind that consumer until they accept it.

13. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that English law does not allow us to exclude or limit.

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 remain. Digital content and services must be of satisfactory quality, fit for purpose and as described. We do not exclude those rights.

Subject to the two paragraphs above, we are not liable for: a defective, late or void notice; a tribunal decision, cut, wait or fee; a possession claim being refused or delayed, including for want of PRS Database registration; a duty that did not transfer because the contract wording failed; loss of rent, profit, chance, goodwill or business; loss or corruption of data except where the law requires us to restore it; or any indirect or consequential loss. A tribunal cannot award more than the landlord proposed, and evidence cannot raise the figure. We do not accept liability for a cut, or for a proposal that was too high.

Subject to the same two paragraphs, our total liability arising out of or in connection with the website, the product or these terms — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the greater of (a) the fees you actually paid us for the product in the 12 months before the claim arose, and (b) one hundred pounds sterling (£100). During the free trial, (b) applies.

If you deal with us in the course of business, the Unfair Contract Terms Act 1977 requires limitation clauses to be reasonable. We consider the cap reasonable because the product is a record and a drafting aid, the trial is free, you review and serve every notice, and the loss from a defective notice or a tribunal cut is not one we can price or insure against for you. Do not treat us as an insured adviser.

14. Indemnity

If you use the product in the course of business, you will indemnify us against losses, damages, reasonable costs (including legal fees), claims and proceedings arising out of:

  • any notice, form, certificate, pack or other document you generate, download, serve or rely on;
  • any data, instruction, approval, acknowledgement or omission that you, or a person you invite, put into the product;
  • your breach of these terms or of the law;
  • a third-party claim — including from a tenant, a landlord, an agency, a tribunal, a local authority or a buyer of a property — that your use of the product caused them loss or infringed their rights.

The indemnity does not cover loss caused by our own breach, negligence or fraud. It does not apply to consumers, whose liability is whatever the law provides.

You remain responsible to the tenant and the local authority for the duties that stay with the landlord. Your remedy against an agent, if any, is under your agreement with them — not against us.

15. Other services

The website and product link to GOV.UK, tribunal registers and other sites. Their terms apply to their services. The processors we use to run the product are listed in the privacy notice.

16. Ending the contract

You may stop using the website at any time. You may cancel Portfolio under the billing terms and close an account that is not on a legal hold, after exporting your copies. We may end or suspend the product if you materially breach these terms and do not put it right within a reasonable time after notice, or immediately if the breach cannot be put right (including an attempt to serve a notice by API).

Sections 3, 6, 8, 10, 13, 14 and 19, and legal hold, continue after the contract ends.

17. Complaints

Email us at the address under “Who we are” on this page. Our complaints procedure says how long a reply takes and where to go next. Using it does not stop a consumer going to court.

18. Law and disputes

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer may also bring proceedings in the courts of the part of the United Kingdom where they live.

19. General

If a court finds a clause unenforceable, the rest remains. These terms are the entire agreement for the website and the product, and replace earlier versions. A failure to enforce a right is not a waiver. You may not assign the contract without our consent. We may assign it to a business that takes over the product, if your rights are not reduced. Nothing here creates a partnership, agency or employment relationship. We are not your agent for service of notices.