HelpHelpChanging agent and leaving
Continuity offers: when an account closes or moves to Solo
If the account that holds a property closes or drops to Solo, an agency working on that property is offered the record so nothing is stranded.
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Control of a record follows whoever pays for it. Evidence does not: documents already issued stay with every party who received them.
Who this is for: letting agencies and landlords.
Who held each property’s file, and when.
What you are deciding
Whether to accept a property that is offered to you.
Your options
- Accept. The property and its tenancies move to your account now and count towards your billing. Issued notices and rent history move with it.
- Leave the offer. The property stays where it is. The account it belongs to keeps it on whatever plan it is on.
- Nothing is offered. You still keep your own copy of anything already issued to you.
How to do it
- Open the offer from the notification, or from Continuity.
- Read which property is offered and who it comes from.
- Select Accept and take over, and confirm.
A worked example
A landlord's account moves to Solo on Monday 1 February 2027 with five properties, more than the 1 that Solo covers. Moorside Lettings, which works on one of those properties, receives a continuity offer for it. Moorside accepts on Wednesday 3 February 2027: the property, its tenancy and its history move to Moorside's account, and its property is added to Moorside's next bill. The rent review the landlord began in January is still there, with its dates unchanged.
What Abide.Rent does for you
- Offers the record to an agency already working on the property, so it is not stranded.
- Keeps the chain of dates unbroken: a sale, a handover or a missed payment does not start the year again.
- Leaves issued copies with the account the property leaves.
If something goes wrong
- “That offer is no longer pending.”
What to do: It was accepted, declined or has expired. - “This property has changed hands since the offer was made.”
What to do: Ask the current owner.
Common mistakes
- Accepting without noticing it adds to your bill.
- Ignoring an offer and later adding the property afresh, losing its history.
What to do next
More in Changing agent and leaving
Control follows payment; evidence does notWhoever pays runs the account. Documents already issued stay with each party, and a legal hold stays open.
Changing agent: handing a property overA change of managing agent is an offer the new agency accepts. The property, its rent history and every issued notice move together.
Export your fileDownload a copy of your records at any time, on any plan, including Solo.